FAQs
Where do you ship to?
We ship globally.
We use respective national postal services (can take up to 30 days depending on the country from shipment).
Do you ship to PO Box of Army post addresses?
Unfortunately we're unable to ship to PO box or army post addresses. We apologise for any inconvenience.
How long does it take to receive a my order?
All of our products are made to order to reduce our carbon footprint. As a result of this, please allow up to 10 working days for items to be fulfilled.
UK Orders: It should usually take 3-5 days for you to receive your items, once shipped.
European Orders: It should usually take 5-7 days for you to receive your items once shipped. Please note, it can take up to 28 days depending on the country.
All other orders: Please allow up to 30 days to receive your order.
Where is my order?
If you have not received your parcel within the estimated time frame please email us at zeroavia@eventmerch.com
What are customs fees?
If you are ordering from the UK or outside of Europe/US, your parcel may be incur customs fees. This covers taxes, duties and processing when it arrives at your border. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.
Why do I have to pay separate customs fees?
Our shipping charges do not cover the additional customs fees as each border has different ways of handling incoming post. It is worth familiarising yourself with your country's fees before placing your order with us so that you are aware of the extra payment that will be required.
What happens if I don't pay my customs fee?
If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.